What is Casework?
One of my most important duties as your representative in Congress is to assist you when dealing with federal agencies. This assistance is referred to as casework. My staff and I are ready to help you cut through “red tape” and secure the services and benefits paid for by our tax dollars.
Often, you can receive an answer or resolve problems by directly contacting the federal agency or by visiting their website. However, sometimes additional help is needed. Constituents most commonly approach my staff for casework when they do not receive a timely response from a federal agency or when they wish to appeal a decision. In such cases, my staff and I will open a case for you and act as a liaison on your behalf.
Examples of federal agencies that we work with include the Citizenship and Immigration Service (USCIS), the Social Security Administration (SSA), and the Department of Veterans Affairs (VA), among others.
While my staff and I will always do our best to assist you, please remember that the federal agencies have discretion concerning decisions on individual cases. I cannot guarantee a particular outcome in your favor. However, you can be assured that your case will receive fair and timely consideration from my office.
Please Note: Under rules established by the U.S. House of Representatives' Committee on Standards of Official Conduct, Representative Thompson is unable to provide legal and/or tax advice.
How to Open a Case
1. Determine that your question or problem is something my office can assist you with.
2. Prepare to open a case with my office.
3. Mail, fax or hand deliver all of your documentation to:
Office of Representative Bennie G. Thompson
Attention: Caseworker
107 West Madison Street
P.O. Box 610
Bolton, Mississippi 39041
Fax: (601) 866-9036